Privacy Policy

At MyFurnitureMart, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices you have. It applies to our website at myfurnituremart.com, our Arlington, Texas showroom, and any communications with our team.

By using our website or placing an order, you agree to the practices described in this policy, which is part of our Terms & Conditions.

1. Information We Collect

Information You Give Us

• Contact details: name, email address, phone number, and billing and shipping addresses
• Order information: products purchased, order history, delivery instructions, and notes you add at checkout
• Account information: username, password, and saved addresses if you create an account
• Payment information: card details entered at checkout (processed by our payment providers; see Section 6)
• Communications: messages, emails, WhatsApp chats, photos, and documents you send us, such as damage claims or warranty requests
• Financing information: details you provide to our third-party financing partners if you apply for financing or lease-to-own

Information We Collect Automatically

• Device and browser data: IP address, browser type, device type, operating system, and language
• Usage data: pages viewed, products viewed, links clicked, time on site, and the website you came from
• Cookie data: information collected through cookies and similar technologies (see Section 4)

Information From Other Sources

• Shipping carriers and delivery partners (delivery status and confirmation)
• Payment, fraud-prevention, and financing providers (verification and approval results)
• Advertising and analytics partners (aggregated or pseudonymous data)

2. How We Use Your Information

3. How We Share Your Information

• Delivery teams and carriers: name, address, phone number, and email so our delivery team or any third-party delivery partner can deliver your order
• Payment processors: to securely process your payment and prevent fraud
• Financing partners: if you choose to apply for financing or lease-to-own
• Communication providers: such as Twilio Inc. for SMS, and email service providers, to send order updates and messages you have agreed to receive
• Website and analytics providers: hosting, analytics, and advertising partners who help us run and improve our website
• Manufacturers and suppliers: where needed to handle warranty claims or replacement parts
• Professional advisors and authorities: lawyers, accountants, and government or law enforcement when required by law or to protect our rights
• Business transfers: if MyFurnitureMart is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Our service providers may use your information only to perform services for us, and not for their own marketing purposes.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to make our website work, remember your cart, understand how visitors use our site, and show relevant ads. Types of cookies we use:

• Essential cookies: needed for the site, cart, and checkout to function
• Preference cookies: remember your settings and saved items
• Analytics cookies: help us understand which pages and products are popular
• Advertising cookies: help measure our ads and show you relevant offers on other sites

You can control cookies through your browser settings, and you can delete or block them at any time. Blocking essential cookies may prevent parts of the website, such as checkout, from working. Our website may also respond to opt-out signals such as Global Privacy Control where required by law.

5. SMS & Email Communications

SMS Messages

If you opt in, we may send you marketing text messages (promotions, new arrivals, and offers) and transactional text messages (order confirmations, delivery updates, and appointment reminders) through our messaging provider, Twilio Inc. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. SMS consent is not a condition of purchase.

Email Messages

We send transactional emails about your orders. You can unsubscribe from marketing emails at any time using the "Unsubscribe" link in any email. Transactional emails about an active order cannot be opted out of until the order is complete.

6. Payment Security

Payments on our website are handled by trusted third-party payment processors using industry-standard encryption. MyFurnitureMart does not store your full credit or debit card number on our servers. Card details are sent directly to the payment processor, which is responsible for protecting them under the Payment Card Industry Data Security Standard (PCI DSS).

7. Data Security

We use reasonable technical and organizational safeguards to protect your information from loss, misuse, and unauthorized access, including secure (HTTPS) connections, access controls, and trusted service providers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

You can help protect your information by using a strong, unique password, keeping it private, and contacting us right away if you suspect unauthorized use of your account.

8. Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, including order fulfillment, support, warranty service, tax and accounting records, and legal requirements. When information is no longer needed, we delete it or anonymize it.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access: ask what personal information we hold about you
• Correct: ask us to fix inaccurate or incomplete information
• Delete: ask us to delete your personal information, subject to legal exceptions (such as order and tax records)
• Portability: receive a copy of your information in a portable format
• Opt out: opt out of marketing messages, targeted advertising, and the sale or sharing of personal information
• Non-discrimination: exercise your rights without receiving worse service or prices

To make a request, email us at info@myfurnituremart.com with the subject line "Privacy Request." We may need to verify your identity before acting on your request, and we will respond within the time required by law (generally within 45 days). You may also use an authorized agent to make a request on your behalf.

10. Texas & California Residents

Texas Residents

Under the Texas Data Privacy and Security Act, Texas residents may confirm whether we process their personal data and request access, correction, deletion, or a copy of their data, and may opt out of targeted advertising, the sale of personal data, and certain profiling. If we deny your request, you may appeal by replying to our decision or emailing info@myfurnituremart.com with the subject "Privacy Appeal."

California Residents

Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the right to know, delete, correct, and opt out of the sale or sharing of their personal information. We do not sell personal information, and we do not knowingly sell or share the personal information of anyone under 16. Use of advertising and analytics cookies may be considered "sharing" under California law; you can opt out through your browser settings, an opt-out preference signal, or by contacting us.

11. Children's Privacy

Our website is intended for adults aged 18 and older and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites, such as carriers, financing partners, or social media. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a new "Last updated" date. For significant changes, we will make reasonable efforts to notify you by email or a notice on our website. Your continued use of our website after changes are posted means you accept the updated policy.

Thank you for trusting MyFurnitureMart with your information. We are committed to protecting your privacy.