Return & Warranty Policy

At MyFurnitureMart, we want you to be happy with every piece of furniture you buy. This policy explains how returns, refunds, exchanges, and warranty claims work for orders placed at https://myfurnituremart.com/ and at our Arlington, Texas store. We deliver throughout the Dallas–Fort Worth Metroplex, and returns are handled through our local delivery team or at our Arlington store. Please read it carefully before you place your order.

1. Return Window

You may request a return within 30 days of delivery (or in-store pickup) for most items, provided the item meets the conditions below.

Conditions for a Return

• The item must be unused, unassembled (or assembled only as needed to inspect it), and in its original condition
• The item must be returned in its original packaging with all hardware, parts, manuals, and accessories
• You must provide your order number or proof of purchase
• The item must have no stains, odors, pet hair, scratches, or damage caused after delivery

2. Items That Cannot Be Returned

• Custom, personalized, or made-to-order furniture
• Clearance, final sale, or open-box items marked as non-returnable
• Mattresses and bedding that have been used, unwrapped, or soiled
• Items that have been assembled, altered, or used beyond a reasonable inspection
• Items damaged through misuse, accidents, or improper assembly
• Gift cards and digital products

3. How to Start a Return

1. Contact us: Email info@myfurnituremart.com or message us on WhatsApp at +1 (817) 666-0558 with your order number and the reason for the return
2. Get approval: Our team will review your request and reply within 1-2 business days with return instructions
3. Prepare the item: Repack the item securely in its original packaging
4. Return the item: Have it ready for pickup as directed, or drop it off at our Arlington store
5. Receive your refund: Once we receive and inspect the item, we will process your refund

4. Return Pickup & Fees

Original delivery charges are non-refundable unless the return is due to our error, or the item arrived damaged or defective. Large furniture items may need a scheduled pickup, and the pickup cost will be quoted to you before the return is approved.

5. Refunds

• Refunds are issued to the original payment method after the returned item has been received and inspected
• Inspection typically takes 2-5 business days after the item arrives at our warehouse or store
• Once approved, refunds are processed within 5-10 business days, depending on your bank or card issuer
• If the item fails inspection (for example, it shows use or damage not reported at delivery), we may reduce the refund or send the item back to you
• You will receive an email once your refund has been issued

6. Exchanges

If you would like a different size, color, or style, contact us within 30 days of delivery. Exchanges are subject to availability. If the new item costs more, you will pay the difference; if it costs less, we will refund the difference. Return pickup and restocking fees may apply as described above.

7. Damaged, Defective, or Incorrect Items

What to do if your order arrives damaged or wrong

We inspect every order before delivery, but problems can still occur while items are being moved. If your item arrives damaged, defective, or is not what you ordered:

1. Note any visible damage on the delivery receipt before the driver leaves
2. Take clear photos of the item, the packaging, and any labels on the box
3. Contact us within 48 hours of delivery at info@myfurnituremart.com with your order number and photos
4. Keep all packaging materials until your claim is resolved

After reviewing your claim, we will offer one of the following at no cost to you:

• A replacement item or replacement parts
• A partial refund if you choose to keep a slightly damaged item
• A full refund if a replacement is not possible or not wanted

Note: Claims reported after 48 hours may be denied, especially after packaging has been discarded or the item has been assembled. See our Shipping Policy for full details on inspecting deliveries.

8. In-Store Returns

You may return eligible items to our store at 1629 New York Avenue, Arlington, Texas 76010 during business hours. Please bring your order confirmation and a valid photo ID. Our staff will inspect the item with you, and refunds are issued to the original payment method once the return is approved.

9. Order Cancellations

• Before dispatch: You may cancel your order for a full refund if it has not yet left our warehouse for delivery. Contact us as soon as possible.
• After dispatch: Once an order has left our warehouse for delivery, it can no longer be canceled and must follow the return process above.
• Custom or made-to-order items: These cannot be canceled once production has started.

10. Limited Warranty

MyFurnitureMart furniture is covered by a limited warranty against manufacturing defects in materials and workmanship under normal household use. Warranty length depends on the product and manufacturer, and is shown on the product page or in the product documentation where applicable.

What the Warranty Covers

• Structural defects in frames, joints, and support slats
• Defective hardware, hinges, drawer slides, and fittings
• Defects in finish or materials that are present when the item is delivered
• Missing or incorrect parts included with the item

What the Warranty Does Not Cover

• Normal wear and tear, fading, or natural variations in wood grain, color, and texture
• Damage from misuse, abuse, overloading, accidents, or improper assembly
• Damage from moving, pets, spills, stains, moisture, heat, or direct sunlight
• Items modified, repaired, or altered by anyone other than MyFurnitureMart or the manufacturer
• Commercial or rental use, unless stated otherwise on the product page
• Cosmetic marks or minor imperfections that were not reported within 48 hours of delivery

11. Making a Warranty Claim

How to submit a warranty claim

To make a warranty claim, contact us at info@myfurnituremart.com or on WhatsApp at +1 (817) 666-0558 and provide:

• Your order number and date of purchase
• A description of the problem and when it was first noticed
• Clear photos or a short video showing the defect
• Photos of the item's label or assembly parts, if relevant

Our team will review your claim within 2-3 business days. We may ask for additional photos or information, or arrange an inspection.

Warranty Resolution

If your claim is approved, we will, at our discretion:

• Send replacement parts at no charge
• Repair the item or arrange for it to be repaired
• Replace the item with the same or a comparable product
• Issue a refund if repair or replacement is not possible

Replacement parts and items may take several business days to arrive. Warranty service does not extend the original warranty period.

12. Care & Assembly

Proper assembly and care help your furniture last longer and keep your warranty valid. Please follow the assembly instructions included with each item, use all supplied hardware, and have two or more adults assemble large pieces. Clean with a soft, dry or slightly damp cloth and avoid harsh chemicals, and keep furniture away from heat sources and moisture.

13. Policy Updates

MyFurnitureMart may update this Return & Warranty Policy from time to time. Changes will be posted on this page and apply to orders placed after the update. Orders placed earlier are covered by the policy in effect at the time of purchase.

Thank you for shopping with MyFurnitureMart. Your satisfaction is our priority.