Processing Times

• Standard items: Processed within 1–3 business days after order confirmation and payment verification.
• Custom / made-to-order items: Require 2–6 weeks for manufacturing before shipping.
• Backorders: We will notify you by email with an estimated restocking date. You may wait or cancel for a full refund.

Order Verification & Fraud Prevention

All orders are subject to verification screening. This may include address verification, payment confirmation, phone or email contact for high-value orders, and additional documentation for large purchases. Please respond promptly to any requests to avoid delays.

Standard Carriers

• UPS — Smaller items, accessories, and packages under 150 lbs.
• FedEx — Medium-sized items and expedited shipping.
• USPS — Small accessories and lightweight items.

Freight Carriers

Large or oversized items ship via XPO Logistics, Estes Express Lines, R+L Carriers, Old Dominion Freight Line, and other regional freight services.

Available Shipping Options

Standard Furniture Items

• Local (within 50 miles of Houston, TX): 3–7 business days
• Texas & surrounding states: 5–10 business days
• Continental United States: 7–14 business days

Large & Oversized Items

Freight shipments typically take 7–21 business days. The carrier will contact you to arrange a delivery appointment.

Custom & Made-to-Order Items

Production takes 2–6 weeks before shipping. Standard shipping timeframes apply once manufactured. You will receive updates throughout.

How Costs Are Calculated

Shipping costs depend on item size and weight, destination from our Houston warehouse, selected shipping method, and real-time carrier rates. The exact cost is shown at checkout before payment.

Sales Tax

My Furniture Mart collects applicable state and local sales tax on all US orders as required by law. Texas customers are charged per the combined state, county, and local rates at the delivery address.

Free Shipping Promotions

When offered, free shipping applies only to standard ground shipping within the continental US. Excludes Alaska, Hawaii, US territories, freight, white glove, and expedited options. Cannot be combined with other discounts unless specified.

Once your order ships, you will receive a confirmation email with your tracking number(s), carrier details, and a direct tracking link. Most carriers provide real-time updates including estimated delivery dates.

Lost or Missing Packages

If tracking shows delivered but you have not received the item:

• Check your property thoroughly — porches, garages, and with neighbors
• Verify the delivery address on your order confirmation
• Contact the carrier to file a claim
• Email us at info@myfurnituremart.com within 48 hours of the expected delivery date

Geographic Coverage

We ship to all 50 US states. Alaska and Hawaii are covered with additional costs and extended delivery times.

Locations We Cannot Ship To

• P.O. Boxes (large furniture items; small accessories may be eligible)
• APO/FPO/DPO military addresses (contact us for arrangements)
• US territories unless specifically arranged
• International destinations outside the United States

Delivery Access Restrictions

Locations with limited access — apartment buildings without elevators, gated communities, remote areas — may incur additional charges or restrictions. Contact us before ordering if you have access concerns.

My Furniture Mart does not currently offer international shipping. We ship exclusively within the 50 United States. If you use a package forwarding service, we are not responsible for delays, damages, or issues once the package leaves the US. You are responsible for all international costs, customs fees, duties, and taxes.

To be notified if international shipping becomes available, contact us at info@myfurnituremart.com.

How It Works

• Select pickup at checkout — choose “In-Store Pickup” as your delivery method.
• Receive confirmation — you’ll get an email with your order details.
• Wait for ready notification — typically 1–3 business days for in-stock items.
• Visit our showroom — 1234 Furniture Blvd, Suite 100, Houston, TX 77077. Bring your confirmation and a valid photo ID.
• Collect your order — our staff will verify your identity and assist with loading.

Pickup Hours

• Monday – Friday: 9:00 AM – 7:00 PM
• Saturday: 10:00 AM – 6:00 PM
• Sunday: Closed

Unclaimed Orders

Orders not collected within 14 days may be subject to a 15% restocking fee, storage charges, or cancellation. Contact us before the 14-day window expires if you need more time.

Assembly Services

Professional assembly is available for select items at an additional fee. Includes full assembly per manufacturer specs, room placement, packaging removal, and basic functionality testing. Must be selected at checkout. Adds approximately 3–7 business days. Subject to availability in your area.

Removal of Old Furniture

We do not offer old furniture removal. We recommend local donation centres (Goodwill, Salvation Army), bulk trash pickup through your municipal waste service, or private junk removal companies.

All shipments are automatically insured through our carrier partners at no additional cost. Coverage includes loss in transit, damage during shipping, and carrier theft.

Filing a Claim

• Contact us immediately at info@myfurnituremart.com
• Provide photos, tracking info, and delivery receipt
• We file the claim with the carrier on your behalf — no direct carrier contact needed
• Most claims are resolved within 7–14 business days
• Upon approval, we ship a replacement or issue a refund

During high-volume periods, delivery timeframes extend. Peak periods include Black Friday through Cyber Monday, the holiday season (December 1–31), back to school (August–September), and major sale weekends.

What to Expect

• Processing extends to 3–5 business days instead of 1–3
• Add 3–7 business days to standard delivery estimates
• Expedited and white glove options may have limited availability

Severe weather — hurricanes, blizzards, flooding, tornadoes, wildfires — can impact carrier schedules. Carriers prioritize safety and may temporarily suspend service. Tracking will reflect delay reasons. Delivery guarantees do not apply during weather or force majeure events. My Furniture Mart is not responsible for such delays.

Before Shipment

Contact us immediately at info@myfurnituremart.com with your order number and correct address. No charge if the order has not yet shipped. Additional costs may apply if the new address increases shipping distance.

After Shipment

We will attempt a carrier intercept, but intercept fees of $15–$50 apply and are not always successful — particularly for freight. If the intercept fails, the package may return to us and reshipment fees will apply. Always verify your address before completing purchase.

Valid Reasons to Refuse

• Visible damage to the item or packaging
• Wrong item delivered
• Unopened packages showing signs of tampering

Consequences of Unjustified Refusal

• Return shipping costs deducted from your refund
• Restocking fee of 15–25% may apply
• Refund delayed until item returns to our warehouse
• Original shipping charges are non-refundable

For business, office, hotel, or commercial deliveries, indicate the commercial address type at checkout, provide business name, suite number, and access codes, and ensure someone is available during business hours. Liftgate service and carrier appointments may add fees. Contact us before placing large commercial orders.

Common Issues

• No tracking info yet: Allow 24–48 hours after shipping confirmation.
• Tracking not updating: Packages may sit at carrier facilities 1–2 days between scans.
• Incorrect status: Wait 24 hours — tracking occasionally shows temporary errors.
• Delivered but not received: Check with neighbors and building management.

When to Contact Us

• Tracking has not updated in more than 5 business days
• Shows delivered but not received after 48 hours
• Shows an exception or problem status
• You received a delivery notification but no tracking number

My Furniture Mart reserves the right to modify this Shipping Policy at any time. Updates are posted at myfurnituremart.com and take effect immediately. The terms in effect at the time of your order apply to that purchase. Significant changes will be communicated by email when possible.

Questions about shipping, order tracking, or a delivery issue? Reach us below. Include your order number for faster assistance.