Help & FAQs

Browse our collections, add your items to the cart, and complete checkout with your delivery details and payment. You will receive an order confirmation email once your order is placed. If you prefer, you can also message us on WhatsApp or visit our Arlington showroom.

We accept all major credit and debit cards, plus other payment methods shown at checkout. Payment is required in full before an order is processed and scheduled for delivery.

Yes. We offer financing and lease-to-own options through approved third-party providers. Approval, rates, and terms are decided by the provider. Options available for your order will be shown at checkout or you can ask our team.

You can change your address or cancel your order before it leaves our warehouse for delivery. Contact us as soon as possible at info@myfurnituremart.com with your order number. Once an order has left our warehouse it can't be canceled, but our return policy applies. Custom or made-to-order items can't be canceled once production has started.

Some orders go through verification and fraud screening, especially high-value orders. We may contact you by phone or email for extra information. Replying quickly helps us deliver sooner. Backorders and peak seasons can also cause delays, and we will let you know by email.

Most in-stock items are processed within 1-3 business days after order confirmation and payment verification. Custom or made-to-order items may take 2-6 weeks to be made before delivery.

• Local delivery (Dallas–Fort Worth Metroplex): 3-7 business days
• In-store pickup: usually ready within 1-3 business days for in-stock items

Delivery time starts after your order has been processed, not from the purchase date. Estimates are not guarantees. See our Shipping & Delivery Policy for details.

Delivery is free on qualifying orders starting from $950 within our delivery area. For orders under $950, the delivery fee is calculated based on your order and delivery address and is shown at checkout before you pay.

We deliver within the Dallas–Fort Worth Metroplex in Texas, covering addresses within approximately 50 miles of our Arlington store. We do not ship to other states or internationally. If you order for an address outside our delivery area, we will contact you before processing it to discuss options, such as in-store pickup or canceling for a full refund.

Our own delivery team handles your order. We will contact you 24-48 hours before delivery to confirm a delivery window, and someone aged 18 or older must be present. Our team delivers your furniture to your home. If you need it placed in a specific room or carried up stairs, mention this in your order notes or contact us before delivery so we can confirm availability and any additional charges. Please measure your doorways, hallways, and stairs before ordering.

Our team will contact you by phone, text, or email 24-48 hours before delivery to confirm your delivery window. If you haven't heard from us within the expected timeframe, contact us with your order number and we'll give you an update.

Before your order leaves our warehouse, yes, at no charge, as long as the new address is within our delivery area. After it has left, a change may not be possible, and an additional fee may apply if we can redirect the delivery. We can't change a delivery address to a location outside the Dallas–Fort Worth Metroplex.

Most items can be returned within 30 days of delivery if they are unused, unassembled, and in their original packaging with all parts. Custom or made-to-order items, final sale or clearance items, and used mattresses or bedding can't be returned. See our Return & Warranty Policy for full details.

1. Email info@myfurnituremart.com or message us on WhatsApp with your order number and reason
2. Wait for our approval and return instructions (usually 1-2 business days)
3. Repack the item securely in its original packaging
4. Have it ready for pickup as directed, or bring it to our Arlington showroom

Please don't send items back without approval first.

If the item is damaged, defective, or not what you ordered, we cover the return pickup. For change-of-mind returns, the pickup cost is paid by the customer, and a restocking fee of up to 15% may apply. Large items may need a scheduled pickup, and we will quote the cost before approving your return.

After we receive and inspect your return (usually 2-5 business days), approved refunds are processed within 5-10 business days to your original payment method. Original delivery charges are non-refundable unless the return is due to our error.

Yes, subject to availability. Contact us within 30 days of delivery to ask for a different size, color, or style. If the new item costs more you pay the difference, and if it costs less we refund the difference.

1. Note any visible damage on the delivery receipt before our delivery team leaves
2. Take clear photos of the damage, the packaging, and any labels on the box
3. Email us within 48 hours of delivery at info@myfurnituremart.com with your order number
4. Keep all packaging until your claim is resolved

We will review your claim within 2-3 business days and offer a replacement, partial refund, or full refund.

Our limited warranty covers manufacturing defects in materials and workmanship under normal household use, such as structural defects, faulty hardware, and missing parts. It doesn't cover normal wear and tear, misuse, accidents, improper assembly, spills and stains, or commercial use. Warranty length depends on the product and is shown on the product page where applicable.

Email info@myfurnituremart.com or message us on WhatsApp with your order number, a description of the issue, and clear photos or a short video. We review claims within 2-3 business days and may repair, send replacement parts, replace the item, or refund.

We do our best to show accurate colors, finishes, and sizes. Colors can look slightly different on different screens, and wood grain and texture vary naturally. Dimensions are approximate. Please check the size details on each product page to make sure it fits your space.

Most items arrive flat-packed or partly assembled and need assembly. Assembly instructions and hardware are included. For heavier pieces, we recommend two or more adults.

Yes, on select items for an additional fee. Assembly must be chosen at checkout, is subject to availability in your area, and typically adds 3-7 business days to delivery. Assembly includes placement in your room and removal of packaging.

We don't currently offer old furniture removal. You can donate it to a local charity, use your city's bulk trash pickup, or hire a junk removal company.

If an item is out of stock after you order, we'll email you with an estimated restock date. You can choose to wait or cancel that item for a full refund. For restock updates on other items, message us and we'll check for you.

We are at 1629 New York Avenue, Arlington, Texas 76010.

• Monday - Friday: 9:00 AM - 6:00 PM CT
• Saturday: 10:00 AM - 5:00 PM CT
• Sunday: Closed

Hours may change on holidays, so message us first if you're planning a special trip.

Select In-Store Pickup at checkout. When your order is ready (usually 1-3 business days for in-stock items) you'll get an email and/or text. Bring your order confirmation and a valid photo ID that matches the name on the order. If someone else is collecting, they need the confirmation, their own ID, and written authorization for high-value orders. Please arrange suitable transport for your furniture.

Orders must be collected within 14 days of the ready notification. After that we may cancel the order and refund it minus a 15% restocking fee, and storage fees may apply. If you need more time, contact us before the 14 days are up.

No. An account is optional, but it makes it easier to track orders, save addresses, and see your order history.

Reply STOP to any text message, or click "Unsubscribe" at the bottom of any marketing email. You'll still receive necessary order updates while an order is active. Message and data rates may apply to texts.

We use it to process orders, deliver your furniture, provide support, and improve our service. We don't sell your personal information. Read our Privacy Policy for full details.